Refund Policy

Last updated: October 2026

We want you to be happy with UKViewly. This policy explains when you can ask for a refund.

Setup problems

If the service will not work on your device, contact us first on WhatsApp or by email. Most issues are fixed in a few minutes. If we cannot get it working within 7 days of purchase, you can request a full refund.

How to request a refund

Message us with your order details and a short description of the problem. Approved refunds are returned to the original payment method, normally within 5–10 working days.

When refunds are not available

• After 7 days from the date of purchase.
• If the account has been shared or used on more connections than the plan allows.
• For issues caused by your own internet connection or device that we cannot reasonably resolve.

Contact

WhatsApp: +44 7356 005516 · Email: contact@ukviewly.co.uk